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Last Updated
April 19, 2017
EDUCATIONAL RESOURCES > Returns

NCPIE's Return and Refund/Exchange Policy

Requests for refunds/exchanges on educational materials received by NCPIE within two weeks will be honored. The original price paid for the item(s) will be refunded/exchanged minus the shipping and handling charge(s). The party returning the materials is responsible for paying any necessary shipping charges.

If exchanging materials for any item of equal or lesser value, the difference will be taken into account.

Questions? Please email us at ncpie@ncpie.info or call us at (301) 340-3940.

You may return item(s) to:
National Council on Patient Information and Education
200-A Monroe Street, Suite 212
Rockville, MD 20850-4448

Video Screening Policy -- Videos Only (VHS)

You may preview a NCPIE video before purchasing it. You will need to provide your credit card number information for holding purposes. You will have two weeks from the time you receive the video to return it. If the video is not returned to us in that two week period your credit card will be charged the cost of the tape without a refund. To take part in this arrangement simply email us at ncpie@ncpie.info or call us at (301) 340-3940.